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Stiintifica si enciclopedica, Buc. Introduction to abillitatilor 1. The conditions of efficient communication 2. Communication techniques in inter-personal relations 2.

Educational counselling, as a communication process pays particular attention to mastering the skills of speaking and listening. Communication involves interaction and feedback, sharing meanings, points of view on issues of common interest.

In the process of communication, the content information receives a significant relevance, but not only; the system of values, prejudices, communication styles of speakers. A number of factors condition the act of communication and influence the communicative behaviour of those involved in communication.

Antrenamentul abilitatilor de comunicare

The term of communication is usually used with different meanings. Communication is one of the concepts difficult to define. The meaning of this concept focuses on issues such as: But information is only part of an entire function which is communication. Associating communication with a process of transmission is especially evident in the dictionaries. Thus, the communication means: Dragan d Interaction in the interpersonal relationships Communication is considered to be a mechanism by which human relations exist and develop.

It involves the active interaction of those involved in the communication process in a specific context. Through the educational communication, the educator influences the trainee. Paul Watzlawick, Janet Beavin, Don Jackson, the most important representatives of the School of Palo Alto have formulated the axioms of the interpersonal communication.

Impossibility not to communicate; we are not able not to communicate. This axiom makes sense only if we believe that falls under the unintentional transmission of information and communication, which is done through indexes.

This means that any communication does not simply limit to transmitting information, but it also induces a antremamentul.

This third axiom can be obtained from the study of interaction or exchange of messages between communication partners. The terms are taken from cybernetics, where a system is considered digital when operating with a binary and analogue logic for the use of a logic with an continuous infinity of values. The man is the being able to use the two ways of communication, digital and analogue. The meaning of this axiom should be understood as: In the case of additional transactions, between the people who communicate there are always differences of hierarchical position, regardless of their nature and the stimuli and the answers are of opposite types.

The possibility of achieving a real equality between interlocutors is a goal almost impossible to achieve; they are symmetrical only when the communicational acts are of the same type as the stimuli. The premise from which it leaves is that people are different, ed perceive reality differently, they have different interests and purposes and therefore the communication between them may improve only after an effort of mutual accommodation of its interlocutors to antreenamentul context and communicational situation.

An effective communication implies a relationship between the parties, with a wide range of elements which condition verbal, non-verbal and abilktatilor communication. The elements on which it should be reflected to achieve the desired results are: To find them you must answer the question: They are formed during our entire existence based on: It is obvious that you cannot know everything that anyone remembers, but the information that a person keeps from certain experiences can be useful in conducting a conversation.


They express beliefs, values and attachments. At this point, the interlocutor will perceive you as a very nice person, to whom, he does not know why, but he is inclined to make favours that he would not do to another person. The development of the communication skills is done by analyzing a program of suggestions and practical rules present in each antrenxmentul the components of interpersonal acts: The relationships between people are based on communication.

Educational counselling is essentially a communication activity. Any communication is based on interpretation. The interpersonal communication is carried out on three levels: Thus, we talk about verbal, nonverbal and para-verbal communication. The nonverbal and para-verbal communication are designed to enhance verbal communication, so the school counsellor can reinforce through elements of pantomime or gesture, by using a certain tone, certain aspects of the message that he sends to the student who asks for its services.

At the same time, the nonverbal and the para-verbal communication complement the verbal message. The messages are permanently, even if they cannot always be read accurately and on time.

Body language is confusing. For many signals there are at least two or three distinct meanings. Deciphering body language is based on trial and error. Body posture refers to both the posture that a person adopts normally or in a specific time and to the movements which alter or affect the body’s position. The bowed head abilitqtilor the slumped shoulders note obedience, inferiority, weakness or timidity.

The straight posture, head up or left behind indicate complacency. Tension and stiffness betray fear.

Mimic adjusts the human communication, in fractions of second. Mimic signals abilitarilor glaring and disclose secrets, when they are in contradiction with the verbal message.

Mimic is hard to keep under control and as such it provides information. The voice is an important factor through which we learn a lot about a person. Antrenamfntul times we can easily recognize if the person speaking is a man or a woman, whether young or old, whether happy or sad, whether calm or nervous, energetic, soft, hurried or patient, sincere or hypocritical, friendly or surly.

The tone of voice is important both as a vocal technique, and as a tool of persuasion. The tone of voice transmits feelings and attitude, while the words transmit only the information. Voice volume may be the evidence of a personality of great strength and vitality, but also the need to feel important or rather betray a fragile personality, self-oriented and afraid of the others.

Speech rhythm is another parameter that provides information about who communicates. In general, abilitati,or is considered that those who have a high level of education, when they communicate, the speech rhythm is moderate. A fast pace can be tiring for the 2.

VOICE 8 interlocutor; he fails to focus on the multitude of information that pours in on him at once. An extremely slow pace may suggest a person laggard in thinking or hesitating. The vocal combinations refer to the tone, volume and abilitatillor of speech. They give the general sense of the spoken message. It is that combination of voice inflections associated with a certain tone and rhythm of the story that escapes the conscious control and fails to create that initial magic.

Despre Inot – cu Mircea Olaru, : “A comunica – comunicare!”

The words have the power to influence antrenaemntul human physiology. In other words, the ultimate tool of influence is the word. The word is the most powerful abilitatilo that can serve us antrenamrntul achieve our goals. The verbal language is far from being perfect. The words sometimes betray the most secret thoughts.


The words are those which cause visual stimuli or auditory senses. Each word is a code and using it makes sense to the extent that its meaning is shared by people who communicate. The ambiguity of the words is the natural consequence of the meanings assigned to them.

The polarization represents the tendency to describe the world in terms of black or white, comunocare or ds, ugly or beautiful, positive or negative etc. The generalization is the tendency to extend a certain private experience to a whole category. The words evoke images and experiences that stir positive and negative emotions. The positive ones stimulate, antrenzmentul, mobilize, while the negative ones paralyze, demobilize. To be pragmatic means to have the attitude and the skills of a person who knows what he wants and who is able to use effective means to achieve the purpose, without getting lost in unnecessary philosophical scruples and sophistications.

School counsellors are people who know how to listen with all their senses. They encourage the other person to talk about himself until he loses the mask thrown over hidden attitudes and feelings. The fineness of the spirit of observation is a very important quality of a good listener. Famous psychologists, like C. Moreau have suggested the involvement of active listening skills by becoming aware of the three stages of the process required to go before the decision and right action: To hear and to see To imagine To feel The principle of mirroring Mirroring is an advanced way of listening, which erases the differences between speakers, reflecting like the mirror or like the echo the visual and audio messages of listened person.

It is the timing at the level of the preferred channel of communication preferred by the speaker, of the sensory system of representation: The comunicaee of reformulation The listening techniques based on reformulation have been developed especially in psychotherapy and counselling, because it gives the customer the impression antrenxmentul he is the one who solves problems.

Carl Rogers outlined a range of active listening techniques based on the reformulation: To comunicage the ideas, a solution could be to write down everything you can think of, related to the field, just watching the connections the brain makes automatically, without censoring, in the initial phase, the thoughts. Later choose the best ideas and design the structure of the speech. But, to do this you need to clearly define your objective.

The questions you should ask yourself are: What do I want to obtain? What kind of audience am I speaking to? Which is the best way to reach my goal? What kind of arguments should I use, rational or emotional? How will Comuniare know if I have achieved the objective?

The moment you have find a valid answer to these questions, you’ve already done the most important work.