COPC-2000 XP PDF

年11月28日 COPC Internal Training_Day 1 – COPC Internal Training Day 1 1 Introduction to 4 4 COPC Performance Management System COPC CSP . 完成每天的 工作量技能要求: 技能要求: 熟悉操作系统(Windows XP/Vista) 有. COPC DLL is a light-weight activeX for SCADA developer. Windows Windows NT Windows Windows Windows XP Windows. (5) COPC Inc “COPC OSP Standard” Release a, Version . not mutually contradict, see Extreme Programming (XP) Six Sigma CMMI.

Author: Tasar Yoktilar
Country: Lesotho
Language: English (Spanish)
Genre: Environment
Published (Last): 4 March 2013
Pages: 176
PDF File Size: 4.75 Mb
ePub File Size: 11.94 Mb
ISBN: 371-2-46678-589-6
Downloads: 18222
Price: Free* [*Free Regsitration Required]
Uploader: Mikagul

In this case, the CSP must: This article describes Dopc-2000 in a practical way. The combination of approaches and deployment must make it possible for the entity to meet the other requirements of the COPC Standard. The CSP must measure and manage complaints and other key indicators of client dissatisfaction at the program level, across multiple programs for a client, and at the entity level across clients.

After reading you will understand the background and the practical basics of this contactcenter management strategy. Samples must be representative.

The findings of approximately leading customer contact centres worldwide have served as a model for this standard.

Targets must be set consistent with the statement of direction using comparative data representative of high-performance organizations. Please enter your name here. The success lies in the fact that it immediately proves itself.

  KARAMAZOV KARDELER PDF

What do you think? The 12 rules of giving negative feedback.

COPC Internal Training_Day 1_图文_百度文库

What are your success factors for the good contact center management? It is an abbreviation of Customer Operations Performance Centre. Always up-to-date with our latest practical posts and updates?

Deployment refers to how extensively these approaches are used throughout the CSP organization. Leadership and Planning Category 1.

COPC standards

Approaches must be fact-based. It helps organizations rate the performance of third party customer contact centres. There is a noticeable improvement in the quality of contact centres.

Prove it has used every effort to cop-c2000 data Ensure one of the following: Comparative data must be updated at least every two years. Did you find this article interesting? Mintzberg Managerial Roles December 29, This standard is an internationally used operations management system for handling customer contacts. COPC standards3.

Comparisons include or more of the followings: Quality is doing things accurately at the first attempt. Henry Mintzberg Organizational Configurations December 18, This requirement may be waived if the CSP has proactively used every effort, including surveys, calls, meetings, xopc-2000 to obtain client satisfaction data and the client refuses to respond to the client survey. The approach is an instrument to measure performance and quality of customer contacts.

This website makes use of cookies to enhance browsing experience and provide additional functionality.

  KAI REKHA SASTRAM MALAYALAM PDF

Qt training for 1 day This commercial exploitation mainly consists of auditing contact centres for cp. According to COPC there is a direct relationship between handling customer contacts and service, quality, customer satisfaction and costs.

They wanted to xl the quality of customer contact measurable. The CSP must take action on all client complaints I. If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Management models and methods.

COPC standards, a contact center management strategy | ToolsHero

Tracked and recorded by cause or symptom Analyzed quarterly. Deployment must be sufficiently broad. Companies can only retain the official accreditation if they recertify every two years. You have entered an incorrect email address!

They will have to take immediate action according to the system copc-22000 thresholds are not met or when three consecutive measuring points are below standard. The approach offers defined processes and measurement capabilities to view the results of the qualified suppliers. There must be a process for responding to client complaints on an individual basis. Day 1 DC training. Approaches must be structured.